Terms and conditions

ZiaZen Energy Terms and Conditions

Hours and Credits expiration policy:

Membership credits only expire if the membership is cancelled. You will have 30 days to use any issued credits. Memberships require a 30 day notice for cancellations. You can cancel your membership by calling or sending an email to contact@ziazenenergy.com.

Package hours expire automatically one year after the date of purchase. Please see details on our booking page for more information. 

Returns, Refunds and Exchanges:

Sales are final on all purchases. No refunds or exchanges are offered for physical products. For EE System session purchases, credit will be applied to the customer account to be used later anytime within one year of the original date of purchase. Please note, EESystem wearables can be fragile. Extra care must be taken when handling these products. If dropped onto any surface, your wearable is likely to break. Sales on wearables are final. 

Changes and Cancellations:

Changes and cancellations to reservations must be made with at least 24 hours’ notice. This applies to all sessions, including individual, membership, and package sessions. Please be thoughtful of others who may be trying to book at the same time as your session. Once logged in you can manage your appointments from your account in our booking portal.

Minors and Other Dependents or Special Needs Customers:

Minors, dependents and special needs customers are the responsibility of the adult who scheduled the reservation. An adult must accompany all minors, dependents and special needs customers who are receiving an EE System Session. Minors, age 5 years and under are free with a paying adult and must be able to comfortably share a lounge chair. Any minor, dependent or those with special needs older than 5 years old must be added to the reservation at the time of booking. Please be mindful that others in the Energy room expect a reasonably quite and calm environment. If a dependent is unable to remain quite for their session, please feel free to take break on our lobby until you feel they can return to the room. If you are unable to return quietly to the Energy room, please talk to us about a private session. ZiaZen Energy will make all attempts to accommodate private sessions, but dates and times may be limited.

Food and Drink:

No food is allowed in the Energy room except for overnight sessions. Please feel free to bring water or an empty container to enjoy our special, RO (Reverse Osmosis) EE charged water – available in our Energy room. For overnight sessions, light snacks are allowed but must be consumed in the lobby or in our break room. A small refrigerator and a microwave is available but please clean up after use. Outside food deliveries from friends, family members and food delivery services are not allowed.

Cameras:

For the safety of our customers and our staff, security cameras are located within the facility, including the Energy room. Cameras are actively recording and monitored. There are no cameras in private areas such as the restroom and the overnight sleeping area. 

Cell phones and our Quite Environment:

Customers of ZiaZen have an expectation that a tranquil and otherwise quiet environment will be provided during their sessions. As such, please ensure all cell phones are set to vibrate, or silent mode. Please note, airplane mode does not suppress alarms and other notifications. Use of your device to play music and or mediation guides (through headphones) is allowed and encouraged. Placing and accepting phone calls is prohibited. 

Lost or Misplaced Items:

ZiaZen Energy Enhancement Center is not responsible for any lost, misplaced or damaged personal items. This includes damages or break-ins to customer vehicles while on premises. Do not leave valuables in your car. 

No Guarantees:

ZiaZen Energy Enhancement Center makes no guarantees of results or improvements to health or recovery whatsoever. Results can vary from person to person. 

Refusal of Service:

ZiaZen Energy Enhancement Center reserves the right to refuse service to anyone. ZiaZen Energy Enhancement Center owners and employees do not discriminate based on sex, orientation, identity, race or religion. Everyone is welcome and loved equally.